Fantasy

My friend has this theory that being in America nothing gets done unless you yell at people and threaten to sue them. I've never really believed this to be true because I've gotten pretty good deals (internet/phone) by joking around with people and being pleasant in general. However, recently I tried my method and it didn't work because they ignored me and I got irritated, so I decided to use a different approach. I wrote out an angry script, practiced, and called to deliver my speech in which I told them that I wasn't going to send it back to them unless they pay for shipping and I also told them that they had to send me the correct product or give me a full refund. I think the key is to not give them a choice... The company decided to give me a full refund, said that I didn't have to return the incorrect product that they sent me, and they would send me the correct product for free. My friend might be on to something... I feel very accomplished because I got more than what I demanded, but at the same time I'm kind of in shock because I've never really spoken to anyone like this before. Who knew you could go so far in life by being a jerk. That's probably why there are so many rude people in our society. Positive reinforcement/appeasement for bad behavior.